Terms and Conditions

Terms & Conditions – Balance Pilates & Yoga

1. Acceptance of Terms
By registering, booking a class, or using our website or studio services, you agree to abide by these Terms & Conditions. If you do not agree, please do not use the website or attend any classes.

2. Definitions

  • Studio: The physical premises of Balance Pilates & Yoga in Dubai, including all rooms, equipment, and amenities.
  • Member / Client / Student: Any person who books or attends classes, workshops, or uses our facilities.
  • Classes / Sessions: Yoga, Pilates, private or group lessons, workshops, or corporate‑wellness sessions offered by the studio.
  • Packages / Memberships / Passes: Prepaid class packages, subscriptions, or memberships purchased for classes or sessions.

3. Bookings, Packages & Memberships

  • All classes and sessions are subject to availability. Balance Pilates & Yoga will do its best to accommodate clients in requested slots.
  • Packages, memberships, or passes are for the person who purchased them and are non‑transferable unless explicitly allowed.
  • Classes must be booked in advance through the website or studio booking system.
  • Once you have a membership or package, any changed or updated Terms affecting bookings or packages will apply and will be communicated via email or website updates.

4. Payments & Refunds

  • Fees for classes, packages, or memberships must be paid as specified at the time of purchase.
  • All payments are non‑refundable, unless otherwise stated explicitly (for example, in the case of cancelled workshops or sessions)
  • In case of studio class or workshop cancellation by us, clients will be offered a refund or the option to transfer to an alternative class or session.

5. Cancellation & Rescheduling Policy

  • Clients must cancel or request rescheduling at least 12 hrs before the class or session start time. Late cancellations or no-shows may result in forfeiture of that session.
  • For private sessions or special bookings, a stricter cancellation notice may apply.
  • Plan to arrive at the studio 15 mins early before the class

6. Health, Risks & Liability

  • Participation in Pilates, Yoga, or related classes carries inherent risks. Clients should ensure they are medically fit to exercise, especially if they have pre-existing medical conditions, injuries, are pregnant, or have other health concerns.
  • It is the client’s responsibility to consult a qualified medical practitioner before taking part in any intense physical activity or rehabilitative sessions.
  • Clients must follow the instructor’s guidance, studio rules, and code of conduct at all times. Failure to do so may result in membership suspension or denial of entry.
  • The studio, its owners, or instructors shall not be liable for any injury, loss, or damage (including to personal property) unless caused by gross negligence.

7. Studio Conduct & Etiquette

  • Wear appropriate, clean, and safe attire suitable for yoga/Pilates sessions. Remove shoes before entering practice areas as required.
  • Bring your own mat, towel, water bottle, and other personal items if required (unless otherwise provided by the studio).
  • Respect other clients, instructors, and studio property — avoid disruptive behavior, follow hygiene norms, and maintain appropriate conduct.

8. Modifications & Right to Refuse Service

  • Balance Pilates & Yoga reserves the right to modify class schedules, membership terms, or studio services at any time. Updated Terms will be effective as soon as published on the website.
  • The studio may refuse or revoke membership for any individual whose behaviour is deemed unsafe, disruptive, or in breach of these Terms.

9. Intellectual Property & Website Use

  • All content on the Balance Pilates & Yoga website — including text, images, logos — is the intellectual property of the studio and may not be copied, modified, or redistributed without written permission.
  • Use of the website is for lawful, personal purposes only. Users must not use the site for any illegal, abusive, or prohibited conduct.

10. Privacy & Data Protection

  • Client personal information collected during registration or booking will be used for studio operations (booking, communication, scheduling) and will be handled in accordance with our Privacy Policy.
  • We take reasonable measures to protect data but cannot guarantee absolute security against unauthorized access — clients accept this inherent risk.

11. Governing Law & Dispute Resolution

  • These Terms and Conditions are governed by the laws applicable to the UAE (or the jurisdiction where the studio operates).
  • Any disputes arising out of these Terms shall be resolved through mutual discussion. If unresolved, disputes may proceed under the jurisdiction agreed in the contract.

12. Contact & Complaints
For any enquiries, complaints, or support requests — including refund or cancellation requests, Contact us: +971 4 564 9815

Terms & Conditions – Balance Pilates & Yoga

1. Acceptance of Terms
By registering, booking a class, or using our website or studio services, you agree to abide by these Terms & Conditions. If you do not agree, please do not use the website or attend any classes.

2. Definitions

  • Studio: The physical premises of Balance Pilates & Yoga in Dubai, including all rooms, equipment, and amenities.
  • Member / Client / Student: Any person who books or attends classes, workshops, or uses our facilities.
  • Classes / Sessions: Yoga, Pilates, private or group lessons, workshops, or corporate‑wellness sessions offered by the studio.
  • Packages / Memberships / Passes: Prepaid class packages, subscriptions, or memberships purchased for classes or sessions.

3. Bookings, Packages & Memberships

  • Plan Ahead: We love seeing you in class! Please remember to book your sessions at least 1 day in advance so we can get everything ready for you.
  • On-Time Warm-Ups: Your safety is our top priority, and those first few minutes of class are crucial for warming up. Because of this, we have a strict 10-minute grace period. If you are more than 10 minutes late, you won’t be able to join the session.
  • All classes and sessions are subject to availability. Balance Pilates & Yoga will do its best to accommodate clients in requested slots.
  • Packages, memberships, or passes are for the person who purchased them and are non‑transferable unless explicitly allowed.
  • Classes must be booked in advance through the website or studio booking system.
  • Once you have a membership or package, any changed or updated Terms affecting bookings or packages will apply and will be communicated via email or website updates.

4. Payments & Refunds

  • Fees for classes, packages, or memberships must be paid as specified at the time of purchase.
  • All payments are non‑refundable, unless otherwise stated explicitly (for example, in the case of cancelled workshops or sessions)
  • In case of studio class or workshop cancellation by us, clients will be offered a refund or the option to transfer to an alternative class or session.

5. Cancellation & Rescheduling Policy

  • Clients must cancel or request rescheduling at least 12 hrs before the class or session start time. Late cancellations or no-shows may result in forfeiture of that session.
  • For private sessions or special bookings, a stricter cancellation notice may apply.

6. Health, Risks & Liability

  • Participation in Pilates, Yoga, or related classes carries inherent risks. Clients should ensure they are medically fit to exercise, especially if they have pre-existing medical conditions, injuries, are pregnant, or have other health concerns.
  • It is the client’s responsibility to consult a qualified medical practitioner before taking part in any intense physical activity or rehabilitative sessions.
  • Clients must follow the instructor’s guidance, studio rules, and code of conduct at all times. Failure to do so may result in membership suspension or denial of entry.
  • The studio, its owners, or instructors shall not be liable for any injury, loss, or damage (including to personal property) unless caused by gross negligence.

7. Studio Conduct & Etiquette

  • Wear appropriate, clean, and safe attire suitable for yoga/Pilates sessions. Remove shoes before entering practice areas as required.
  • Bring your own mat, towel, water bottle, and other personal items if required (unless otherwise provided by the studio).
  • Respect other clients, instructors, and studio property — avoid disruptive behavior, follow hygiene norms, and maintain appropriate conduct.
  • Grip socks are mandatory for all sessions. Participants may bring their own grip socks or purchase a pair at the studio before class.

8. Modifications & Right to Refuse Service

  • Balance Pilates & Yoga reserves the right to modify class schedules, membership terms, or studio services at any time. Updated Terms will be effective as soon as published on the website.
  • The studio may refuse or revoke membership for any individual whose behaviour is deemed unsafe, disruptive, or in breach of these Terms.

9. Intellectual Property & Website Use

  • All content on the Balance Pilates & Yoga website — including text, images, logos — is the intellectual property of the studio and may not be copied, modified, or redistributed without written permission.
  • Use of the website is for lawful, personal purposes only. Users must not use the site for any illegal, abusive, or prohibited conduct.

10. Privacy & Data Protection

  • Client personal information collected during registration or booking will be used for studio operations (booking, communication, scheduling) and will be handled in accordance with our Privacy Policy.
  • We take reasonable measures to protect data but cannot guarantee absolute security against unauthorized access — clients accept this inherent risk.

11. Governing Law & Dispute Resolution

  • These Terms and Conditions are governed by the laws applicable to the UAE (or the jurisdiction where the studio operates).
  • Any disputes arising out of these Terms shall be resolved through mutual discussion. If unresolved, disputes may proceed under the jurisdiction agreed in the contract.

12. Contact & Complaints
For any enquiries, complaints, or support requests — including refund or cancellation requests, Contact us: +971 4 564 9815

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